Cancellation/Freeze

MEMBERSHIP OPTIONS

Before you go

If you just need a break, freeze your membership instead. Your rate stays the same and there's nothing to re-sign when you come back.

MEMBERSHIP POLICY

Freezes & cancellations

GENTRYFREEZE

Online or at the front desk

1 to 3 months at a time, up to 3 months in any 12-month period
Membership must be active 30+ days with no past-due balance
30 days notice. Starts on your first billing date after that
Gym access, classes & amenities are paused while frozen
Coming back early? If you return mid-month, you're responsible for the remaining balance of that month
You can't cancel your membership while it's frozen
Auto-resumes at your current rate. No new contract

HOLD FEE

$10 / month

Charged on your normal billing date. Non-refundable. Enhancement fees will still be billed.

GENTRYCANCEL

Online form only

30 days notice before your next billing date
Less notice means you owe next month's dues plus any fees due, like enhancement, late, or past-due fees
Your account must be current to be processed
Full name, address, birth date & phone required to verify your account
Final. Rejoining requires a new membership agreement
Currently frozen? Cancel once your freeze ends
Kids Club can be cancelled on its own or with your membership

NOT ACCEPTED FOR CANCELLATIONS

Phone
Email
Text
Facebook
Front desk
Other

Thirty days notice.
Every freeze. Every cancellation.

NO EXCEPTIONS

FREEZE REQUEST

Freeze your membership.

Freezes need 30 days notice. We'll confirm your start and resume dates by email or text.

YOUR FREEZE

How long?

1month 2months 3months

Up to 3 months total in any 12-month period.

Freeze starts—

Full billing resumes—

Hold fee—

Estimate only. Your confirmed dates come by email or text. Enhancement fees will still be billed during the freeze.

Reason (optional)

YOUR INFO

First name Last name Email Phone Birth date

PLEASE CONFIRM

I'm the account holder (or authorized on the account), and my membership has been active for at least 30 days with no past-due balance. I'll be charged $10/month on my normal billing date while frozen. Enhancement fees will still be billed, and hold fees aren't refundable. My freeze starts on my first billing date at least 30 days from today. I won't have gym access, classes, or amenities while frozen. If I come back mid-month before my freeze ends, I'm responsible for the remaining balance of that month. I can't cancel while frozen, and full billing resumes automatically at my normal rate when the freeze ends.

Your freeze isn't active until you receive our confirmation.

CANCELLATION REQUEST

Cancel your membership.

Submit at least 30 days before your next billing date. Management will reach out to finish processing your request.

WHY ARE YOU LEAVING?

Main reason What could we have done better? (optional)

KIDS CLUB

Do you have Kids Club on your account?

YOUR INFO

First name Last name Email Phone Birth date Street address

City State ZIP code

PLEASE CONFIRM

Currently frozen? You can submit a cancellation once your freeze ends.

If this request isn't submitted at least 30 days before my next billing date, I'm responsible for the following month's dues plus any fees due at that time. If my account is past due, my cancellation won't be processed. I'm the account holder (or authorized on the account), and this information is accurate. This request can't be undone. To come back, I'll need to sign a new membership agreement.

KIDS CLUB CANCELLATION

Cancel Kids Club.

This cancels Kids Club only. Your gym membership stays active. Submit at least 30 days before your next billing date.

KIDS CLUB

Child's name

Reason (optional)

ACCOUNT HOLDER INFO

First name Last name Email Phone Birth date Street address

City State ZIP code

PLEASE CONFIRM

This cancels Kids Club only. My gym membership stays active and keeps billing as normal. If this request isn't submitted at least 30 days before my next billing date, I'm responsible for the following month's Kids Club charge. If my account is past due, this cancellation won't be processed. I'm the account holder (or authorized on the account), and this information is accurate.

Request sent

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